Kilo Reserve – Frequently Asked Questions
Welcome to the Kilo Reserve FAQ.
This resource is designed to answer common questions about how to invest in physical metals with Kilo Reserve. Whether you’re a first-time investor or an experienced portfolio manager, this guide provides clarity on our platform, security protocols, and commitment to transparency.
We believe in real assets, real ownership, and real security—and our platform reflects that. If your question isn’t answered here, our team is always available to help.
Basics
What is Kilo Reserve?
Kilo Reserve (formerly Vaulted Copper) is a platform that allows you to buy, store, and sell physical, investment-grade industrial metals—starting with cathode copper. Metals are held in pooled, secure, insured, and audited institutional storage facilities, with direct ownership recorded in your name.
Why may Kilo Reserve be more affordable than other options?
Kilo Reserve leverages institutional supply relationships, pooled storage, and direct-to-investor infrastructure to offer competitive pricing and lower spreads compared to traditional retail dealers.
How do I know the copper I purchase is mine?
All copper is investment-grade metal stored on your behalf in secure, third-party facilities with independent audits to verify holdings. While storage is pooled, your ownership is tracked and reported individually.
How does Kilo Reserve pricing work?
We post buy and sell prices transparently. The difference between them (the spread) reflects wholesale transaction costs, liquidity in the copper market, and vaulting/logistics expenses. The spread adjusts with market conditions.
How do I know Kilo Reserve is trustworthy?
We partner with regulated financial institutions and experienced logistics providers. Institutional storage facilities are insured and independently audited. The platform is built with institutional-grade security and compliance oversight.
Account & Settings
What is 2-Factor Authentication (2FA)?
An added layer of login security requiring a one-time code from an authentication app like Google Authenticator or Authy.
What if I lose my 2FA device?
Contact Kilo Reserve Support for account recovery and reset.
Why verify my account?
Verification (KYC) is required to enable funding, trading, and withdrawals.
Can I add a beneficiary?
Not at this time, though it may be added in the future.
Can I have a joint account?
Yes, a secondary account owner can be added by the Kilo team after the first account holder fully registers.
Can I buy copper in my LLC?
Yes. LLC registration is available directly with the Kilo team. Please email support@kiloreserve.com for more information.
Can I open an account from outside the U.S.?
Currently, accounts are only available to U.S.-based individuals due to compliance requirements. International expansion may follow.
Funding
Are there fees for funding?
- Credit card deposits: 3.99%
- ACH deposits: no fee
- Wire deposits: no fee
What payment methods are accepted?
- ACH and credit/debit cards for deposits up to $10,000
- Wire transfers for deposits over $10,000
- We do not accept cash, Western Union, or equivalents
How long does funding take?
- ACH: typically 1-3 business days with ability to trade right away
- Wire: usually same-day
What is the minimum investment?
$100 minimum.
Are there credit card fees for storage payments?
No. Paying storage fees from your account balance or with a card on file does not involve a transaction fee.
Can I link multiple bank accounts?
Yes, you can securely link more than one account via Plaid.
Trading
What is the buy/sell spread?
Kilo Reserve operates on a market-based spread:
- The spread is the difference between the buy price and the sell price posted on our platform.
- It adjusts with market conditions such as global copper liquidity, wholesale premiums, and tariffs.
- Spreads are displayed transparently before you place an order.
How does selling work once live?
You’ll be able to sell any portion of your holdings through the platform at live posted buyback prices. Proceeds will be credited to your Kilo Reserve cash balance.
When will full trading be available?
Full digital trading platform is now live.
What are the trading hours?
Trading Portal allows for 24/7 trading. Trade desk is open from 8:30 to 4:30 EST. Larger orders may require trading via the desk.
Storage & Delivery
How are metals stored?
All metals are held in pooled storage at secure, U.S.-based institutional facilities, unless international storage (e.g., Rotterdam) is specifically requested.
What does pooled storage mean?
You own a proportional share of the total pool of metal. Your ownership is tracked, recorded, and auditable, but not tied to a specific bar or cathode.
Can I take delivery of my metals?
Yes. While metals are stored in pooled form, delivery is available upon request. Delivery fees depend on weight, carrier, and destination. The minimum delivery amount is a pallet. All deliveries are fully insured until receipt.
Is storage insured and audited?
Yes. All metals are insured and subject to independent third-party audits. Summary audit reports are posted and available to customers.
How are storage fees charged?
- Storage is billed at 1% annually, charged monthly.
- Fees are automatically deducted from your account balance.
- There is a minimum monthly storage fee of $5, even for small accounts.
Examples:
- Holding $10,000 of copper → ~$8.33/month storage fee.
- Holding $500 of copper → ~$0.42/month, but subject to the $5 minimum.
Withdrawals & Cash Balances
How do I withdraw funds?
Initiate a withdrawal through your dashboard to your verified bank account.
Are there withdrawal fees?
- ACH withdrawals: no fee
- Wire withdrawals: $25 per outbound wire
Are there withdrawal limits?
Yes. Limits vary depending on your verification level and funding method.
Can I withdraw without KYC?
No. Withdrawals require full identity verification.
How are cash balances held?
Cash balances are maintained in a segregated customer account, separate from Kilo Reserve’s operating funds. They are not commingled with company assets.
Taxation
Does Kilo Reserve report to the IRS?
Yes, when legally required.
Will I receive tax forms?
Yes. You may receive forms such as 1099-B for qualifying transactions.
Does Kilo Reserve withhold taxes?
No. Tax obligations remain the responsibility of the investor.
Products
What type of copper is offered?
High-purity cathode copper that meets globally recognized investment-grade standards.
Will more metals be added?
Yes. We plan to expand into additional industrial metals over time.
Is the copper responsibly sourced?
Yes. We require all suppliers and counterparties to meet Responsible Minerals Initiative (RMI) standards and align with the OECD Due Diligence Guidance and the Responsible Minerals Assurance Process (RMAP). These commitments ensure that our supply chain does not contribute to armed conflict, human rights abuse, or environmental harm.
AML / Compliance
Why do you verify identities?
To comply with U.S. AML/KYC regulations and maintain platform security.
What happens if I don’t complete verification?
Funding, trading, and withdrawals will remain restricted.
Future Features
Will you be adding more features in the future?
Kilo Reserve is continuously evolving. Planned enhancements include:
- Additional metals (beyond copper)
- Recurring purchase programs (AutoInvest)
- Mobile app for account management and trading
- Expanded delivery and storage options
