Kilo Reserve – Frequently Asked Questions
Welcome to the Kilo Reserve FAQ.
This resource is designed to answer common questions about how to invest in physical metals with Kilo Reserve. Whether you’re a first-time investor or an experienced portfolio manager, this guide provides clarity on our platform, security protocols, and commitment to transparency.
We believe in real assets, real ownership, and real security—and our platform reflects that. If your question isn’t answered here, our team is always available to help.
Basics
What is Kilo Reserve?
Kilo Reserve is a platform that allows you to buy, store, and sell physical, investment-grade industrial metals—starting with cathode copper. Metals are held in pooled, secure, insured, and audited institutional storage facilities. Clients hold beneficial ownership in the metal they purchase, with holdings tracked and reconciled through Kilo Reserve’s records.
Why may Kilo Reserve be more affordable than other options?
Kilo Reserve leverages institutional supply relationships, pooled storage, and direct-to-investor infrastructure to offer competitive pricing and lower spreads compared to traditional retail dealers.
How do I know the copper I purchase is mine?
All copper is investment-grade metal stored on your behalf in secure, third-party facilities with independent audits to verify holdings. While storage is pooled, your ownership is tracked and reported individually.
How does Kilo Reserve pricing work?
We post buy and sell prices transparently. The difference between them (the spread) reflects wholesale transaction costs, liquidity in the copper market, and vaulting/logistics expenses. The spread adjusts with market conditions.
How do I know Kilo Reserve is trustworthy?
We partner with regulated financial institutions and experienced logistics providers. Institutional storage facilities are insured and independently audited. The platform is built with institutional-grade security and compliance oversight.
Account & Settings
What is 2-Factor Authentication (2FA)?
2FA is an added layer of account security that requires a second verification step when you log in. Kilo Reserve may use one or more approved verification methods as part of its security protocols.
What if I lose my 2FA device?
Contact Kilo Reserve Support for account recovery and reset.
Why verify my account?
Verification (KYC) is required to enable funding, trading, and withdrawals.
Can I add a beneficiary?
Not at this time, though it may be added in the future.
Can I have a joint account?
Joint account options may be available through Kilo Reserve’s onboarding team, depending on the account types currently supported. Please contact Support for current availability and setup requirements.
Can I buy copper in my LLC?
Yes. LLC registration is available directly with the Kilo team. Please email support@kiloreserve.com for more information.
Can I open an account from outside the U.S.?
Currently, accounts are only available to U.S.-based individuals due to compliance requirements. International expansion may follow.
Funding
Are there fees for funding?
- Credit card deposits: 3.99%
- ACH deposits: no fee
- Wire deposits: no fee
What payment methods are accepted?
- ACH and credit/debit cards for deposits up to $10,000
- Wire transfers for deposits over $10,000
- We do not accept cash, Western Union, or equivalents
How long does funding take?
Funding times vary by payment method, banking rails, and compliance review. Estimated processing times may be shown on the Website or Platform, but funds are available for transactions only after they have cleared and settled in accordance with the Customer Agreement.
What is the minimum investment?
$100 minimum.
Are there credit card fees for storage payments?
No. Paying storage fees from your account balance or with a card on file does not involve a transaction fee.
Can I link multiple bank accounts?
Yes, you can securely link more than one account via Plaid.
Trading
What is the buy/sell spread?
Kilo Reserve operates on a market-based spread:
- The spread is the difference between the buy price and the sell price posted on our platform.
- It adjusts with market conditions such as global copper liquidity, wholesale premiums, and tariffs.
- Spreads are displayed transparently before you place an order.
How does selling work once live?
You’ll be able to sell any portion of your holdings through the platform at live posted buyback prices. Proceeds will be credited to your Kilo Reserve cash balance.
When will full trading be available?
Full digital trading platform is now live.
What are the trading hours?
Trading Portal allows for 24/7 trading. Trade desk is open from 8:30 to 4:30 EST M-F. Larger orders may require trading via the desk.
Storage & Delivery
How are metals stored?
Metals are held in pooled storage at secure institutional storage facilities selected by Kilo Reserve. In some cases, storage may be available in different jurisdictions or facilities depending on the metal and Kilo Reserve’s storage arrangements at the time.
What does pooled storage mean?
You own a proportional share of the total pool of metal. Your ownership is tracked, recorded, and auditable, but not tied to a specific bar or cathode.
Can I take delivery of my metals?
Yes. Delivery is available upon request once you meet the applicable minimum delivery quantity. Delivery-related costs, including handling, freight, and transit insurance, are the customer’s responsibility. Risk transfers when the metal is released to your carrier or authorized representative at the storage facility.
Is storage insured and audited?
Yes. All metals are insured and subject to independent third-party audits. Summary audit reports are posted and available to customers.
How are storage fees charged?
Storage fees are charged in accordance with Kilo Reserve’s current Fee Schedule, as published on the Website or Platform. Applicable fees may vary by metal and account type. Fees accrue and are billed as described in the Customer Agreement and Fee Schedule.
Withdrawals & Cash Balances
How do I withdraw funds?
Initiate a withdrawal through your dashboard to your verified bank account.
Are there withdrawal fees?
- ACH withdrawals: no fee
- Wire withdrawals: $25 per outbound wire
Are there withdrawal limits?
Yes. Limits vary depending on your verification level and funding method.
Can I withdraw without KYC?
No. Withdrawals require full identity verification.
How are cash balances held?
Cash balances are held through Kilo Reserve’s banking and payment partners and are reflected in your account balance on the platform. Funds are used to support transactions, fees, and withdrawals in accordance with the Customer Agreement.
Taxation
Does Kilo Reserve report to the IRS?
Kilo Reserve may provide tax reporting and make filings as required by applicable law.
Will I receive tax forms?
You may receive tax forms or other tax-related reporting if required by applicable law and based on your account activity. Please consult your tax adviser regarding your personal reporting obligations.
Does Kilo Reserve withhold taxes?
Generally, tax obligations remain the responsibility of the investor, although Kilo Reserve may withhold or collect taxes where required by applicable law.
Products
What type of copper is offered?
High-purity cathode copper that meets globally recognized investment-grade standards.
Will more metals be added?
Yes. We plan to expand into additional industrial metals over time.
Is the copper responsibly sourced?
Yes. We require all suppliers and counterparties to meet Responsible Minerals Initiative (RMI) standards and align with the OECD Due Diligence Guidance and the Responsible Minerals Assurance Process (RMAP). These commitments ensure that our supply chain does not contribute to armed conflict, human rights abuse, or environmental harm.
AML / Compliance
Why do you verify identities?
To comply with U.S. AML/KYC regulations and maintain platform security.
What happens if I don’t complete verification?
Funding, trading, and withdrawals will remain restricted.
Future Features
Will you be adding more features in the future?
Kilo Reserve is continuously evolving. Planned enhancements include:
- Additional metals (beyond copper)
- Recurring purchase programs (AutoInvest)
- Mobile app for account management and trading
- Expanded delivery and storage options
